Returns And Exchanges

DesertCart understands the lack of variety with regards to products for online shopping here in the UAE, and is also aware of the extreme costs of shipping, handling, customs and all miscellaneous expenses of bringing in products from US based online retailers.


We have made it possible to purchase your favourite products only available in the US, now here in the UAE. Our site shows you the entire selection of Amazon.com and its 3rd party sellers.


Not only have we made it more cost efficient to purchase from the US, but have also eliminated the hassle of creating multiple accounts, registering for third-party services, subscribing to forwarding services (and paying ridiculous annual fees) and deal with all issues of shipping / handling and customs. All you do is simply place the order on our website for a product on Amazon.com and wait for it to arrive straight to your doorstep here in the UAE.


DesertCart portrays Amazon.com to you in a more UAE user friendly way, giving you greater flexibility when using the website. All prices on DesertCart are inclusive of shipping, handling and all other charges.


Thanks for browsing through our site and enjoy shopping on DesertCart !


**Amazon.com and its 3rd party affiliates have no affiliation with DesertCart.com or its activities.

**Amazon.com and its 3rd party affiliates are not liable for disputes between DesertCart and its customers.

**DesertCart is liable for all products delivered to the customer by DesertCart.

**Content on the site is sourced from third party websites. Content include pictures, reviews, descriptions and sub categories that are provided for reference basis. It is best to visit the original website for more details.

Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.

  • Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
  • We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
  • We will only retain personal information as long as necessary for the fulfillment of those purposes.
  • We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
  • Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
  • We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
  • We will make readily available to customers information about our policies and practices relating to the management of personal information.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

1. Terms

By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.

2. Use License

  1. Permission is granted to temporarily download one copy of the materials (information or software) on DesertCart Trading's web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
    1. modify or copy the materials;
    2. use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
    3. attempt to decompile or reverse engineer any software contained on DesertCart Trading's web site;
    4. remove any copyright or other proprietary notations from the materials; or
    5. transfer the materials to another person or "mirror" the materials on any other server.
  2. This license shall automatically terminate if you violate any of these restrictions and may be terminated by DesertCart Trading at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer

  1. The materials on DesertCart Trading's web site are provided "as is". DesertCart Trading makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, DesertCart Trading does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

4. Limitations

In no event shall DesertCart Trading or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on DesertCart Trading's Internet site, even if DesertCart Trading or a DesertCart Trading authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. Revisions and Errata

The materials appearing on DesertCart Trading's web site could include technical, typographical, or photographic errors. DesertCart Trading does not warrant that any of the materials on its web site are accurate, complete, or current. DesertCart Trading may make changes to the materials contained on its web site at any time without notice. DesertCart Trading does not, however, make any commitment to update the materials.

6. Links

DesertCart Trading has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by DesertCart Trading of the site. Use of any such linked web site is at the user's own risk.

7. Site Terms of Use Modifications

DesertCart Trading may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

8. Communication

When you use our service, or send e-mails, text messages, and other communications from your desktop or mobile device to us, you are communicating with us electronically. You consent to receive communications from us electronically, such as e-mails, SMS messages, mobile push notices, or notices and messages on this site, and you can retain copies of these communications for your records. By registering to our service, you may also receive communications regarding news, products, offerings and newsletters relating to our website. You may unsubscribe to promotional emails by clicking the Unsubscribe link on your email or in you account page. You may not unsubscribe to transactional emails that have important information regarding your order(s) or account.

9. Governing Law

Any claim relating to DesertCart Trading's web site shall be governed by the laws of the State of Ras Al Khaimah without regard to its conflict of law provisions.

At Desertcart, all our products are unused and in their original packaging. However, due to manufacturer or logistics errors, defects or problems may occur and we'll do our very best to resolve your issue as soon as possible.


Some of our products are shipped out with an international warranty, so if there is any manufacturer fault in your shipment, please contact us and we will advise you on the next step. If however, the defect is from our end, we will accept your product and exchange it for a new one.


If you are unsatisfied with your purchase for any reason, or it did not present itself to you as advertised, Desertcart will issue you a full refund or store credit for the product, provided that it is returned to us new condition in its original packaging. We'll also pay the return shipping costs if the result is of our error. If the reason for return isn't a result of our error, the cost of return shipping(AED 25) will be deducted from your refund.


Items such as garments and personal grooming products cannot be refunded if opened.


You can request a return by contacting us through phone, live chat, or sending a ticket within 14 calendar days of your delivery. The item(s) will be picked up at a scheduled time convenient for you.


Refunds will be processed as soon as the item is received by us. Refunds may take 2-7 business days to show on your credit/debit card statement.


We hope you enjoy your shopping experience with us!


Last Updated: May 22 2016

Shipping Procedures

At Desertcart, customer satisfaction is our top priority, and this is why we take the utmost care to deliver your products straight to you as safely and fast as possible. Our shipping methods ease your everyday life, keeping your focus on your priorities and not on our logistics. Goods are shipped to our facility from the U.S, and DesertCart monitors your order from the point where it leaves our warehouse to when it is in your hands.

Whether it’s a AED 400,000 Zenith watch or a AED 50 Lego set, your order will be safe in our hands till it’s in yours.


Shipping Rates

We have a flat shipping fee of AED 25 on all orders. However, if your order exceeds AED 250, shipping is on us!


Order Tracking

You may view all updates to your order status as well as your package’s location at any time from your account page. For any further assistance on your order status, you can contact DesertCart support at any time.


Express Delivery

Some of our items have an "express delivery" option, which means that they will usually be delivered faster than regular items for an additional fee. You can see the delivery estimates and fees by adding an item to your cart.


Availability

Stock and availability shown on this site is for your reference only. While we strive to maintain the most accurate and timely stock and availability information, availability information may become out of date and may change between the time you added an item to cart and the time your order is processed.
In rare cases, an item may go out of stock, or the number of units you ordered may not be available. In that case, we will contact you about how best to proceed.


Handling and Delivery

All our goods are inspected at customs by our appointed clearance agent, after which it is packed and handed over to a courier for final delivery. If any physical damage is found in the packaging upon delivery, please notify the deliverer immediately and you may return the package immediately.


Customs

DesertCart has the right to cancel any order, prior to charging the customer, if any of the items in an order are prohibited as per U.A.E. regulations.


For more information on our shipping policy, check ‘Terms & Conditions’ or simply contact us.


What payment methods can I use?

We currently accept any valid credit or debit card. Any card with a Visa / Mastercard / American Express logo can be used for your purchase at DesertCart. This includes prepaid cards and Visa based e-dirham cards.


Can I pay with cash?

Desertcart does not support cash on delivery for various reasons. At DesertCart, our priority is selling great products and providing the best customer experience. Being cashless helps us ensure smoother and faster deliveries which means lower prices for our customers. Cash also cannot provide the full customer protection services that you get from your bank and card provider.

Our hassle-free returns policy lets you try out and use a product before deciding whether it works for you. In case it doesn't, we also have the ability to directly provide a refund to your card.

If you wish to use cash, you can also purchase a prepaid internet shopping card at various banks/supermarkets/petrol stations around the UAE


Why do I see a $1 charge when my payment fails?

When someone attemps a payment, we send over a request to your issuing bank for either a $0 or a $1 authorization (different banks permit different amounts) to verify that the card is issued and the bank will allow it to be authorized. Regardless of whether or not the authorization is declined, we reverse our authorization request immediately. However, even if the bank declines the authorization, some people may still see an authorization for $1 on their credit card statement. The important thing to remember is that this is not a charge, and it will disappear from your statement. Depending on the bank, it will be removed from your statement in anywhere from a few minutes to a few weeks.


Do you support international cards?

At Desertcart, you can use any credit or debit card with a Visa/Mastercard logo in the front of the card. All charges to your card will be made in AED, so if your card is issued in another country, your bank may charge an extra foreign conversion fee.


Dubai Islamic Bank / Abu Dhabi Islamic Bank / Emirates Islamic Bank card holders:

If your card is issued from one of these banks, please give us a call at 04-2951516 after placing your order for us to assist you.

Why was my card declined?

Declines can happen for a variety of reasons. When we submit a charge to your bank, they have automated systems that determine whether or not to accept the charge. These systems take various signals into account, such as your spending habits, account balance, and card information like the expiration date and CVC. Since these signals are constantly changing, a previously successful card might be declined in the future. Even if all of the card information is correct, and you previously had a successful payment, a future charge can still be declined by a bank’s overzealous fraud systems.


How can I find out more information about a specific decline?

We show as much information as we receive from your bank about a decline. Unfortunately most declines are generic, so we don’t have much information as to why a charge was specifically declined. If all of the card information seems correct, it is best to contact your bank, inquire for more information, and ask for future charges to be accepted.


If you have any other queries about card charges/declines, you can email us or contact live support at any time.