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Susan Scott believes that interpersonal difficulties--at work and at home--are a direct result of our inability to
communicate well. Fierce Conversations is based on principles from her international consulting practice, in which she
teaches executives how to conduct such exchanges more dynamically and ultimately more effectively, thereby improving the
relationships they enjoy with their various dialogue partners "one conversation at a time." Using identifiable anecdotes
from her experience to inspire and inform, along with a series of practical exercises designed to impart the requisite
skills, Scott walks readers through the individual steps she's developed to build better associations through more
robust and honest discourses. Addressing all aspects of the process, from several methods for listening more attentively
to specific ways she's fashioned to confront and resolve issues "that stand between you and success," Scott offers the
type of concrete advice and confidence-building counsel that should help even the most reticent improve their
communication skills dramatically. --Howard Rothman