Difficult Conversations: How to Discuss What Matters Most

by Penguin Books

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  • Penguin Books
  • The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People

    We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing
    with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you
    Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less
    stress and more success. you'll learn how to:

    · Decipher the underlying structure of every difficult conversation
    · Start a conversation without defensiveness
    · Listen for the meaning of what is not said
    · Stay balanced in the face of attacks and accusations
    · Move from emotion to productive problem solving


    Bestsellers in Interpersonal Relations