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Difficult Conversations: How to Discuss What Matters Most

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Product Description

Penguin Books

The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People
Ask"

We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing
with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you
Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less
stress and more success. you'll learn how to:

· Decipher the underlying structure of every difficult conversation
· Start a conversation without defensiveness
· Listen for the meaning of what is not said
· Stay balanced in the face of attacks and accusations
· Move from emotion to productive problem solving

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