- 2yr accidental damage cover (from purchase) and 1yr breakdown cover (starting 12 months from purchase)..
- E-mail delivery of policy documents; by post on request. Cancel any time; full refund within 45 days, proportional thereafter..
- If your product cannot be repaired, you choose between a replacement or an to the value of a replacement..
- Only covers products purchased on the same day from .co.uk..
- Read the Insurance Product Information Document, other important information and policy terms and conditions before purchase by following the link(s) below and check the policy meets your needs..
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Breakdown & Accidental Damage Cover
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Peace of mind with Protect
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Breakdowns and accidents happen and when they do, you want to be
protected! From the day you receive your product, if you
accidentally damage it or it fails, make sure that you have the
necessary cover to avoid expensive repairs not covered by your
manufacturer guarantee.
Protect provides that cover.
(View Insurance Product Information Document ( https://m.media-.com/images/G/02/product_insurance/docs/AMWTG/AD/policyInformation.pdf ) and Terms and Conditions ( https://m.media-.com/images/G/02/product_insurance/docs/AMWTG/AD/tnc.pdf ))
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What's included:
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If the product guarantee provided by the manufacturer is
longer than one year, purchasing Protect may duplicate breakdown
cover that you are already entitled to receive from the
manufacturer. Please check the duration and terms of the
manufacturer guarantee before purchasing Protect.
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What you need to know:
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E-mail delivery of your documentation
-------------------------------------
Your policy documentation will be e-mailed to you within
24-hours of your purchase. Remember to check your spam folder if
you don’t receive it. If you'd also like to receive a paper copy
of your policy documents by post, please follow the advice given
in the email.
You can also access your documentation from within the ‘Your
Orders’ page of your account. Find the order and click ‘View
policy documents’ to download a copy. This feature will be
available no later than 24 hours after purchase. If you have any
queries, please e-mail us at enquiries@protect.co.uk or call us
on 0303 313 0001.
Cling is simple
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• Large products - A technician will call at your home to repair
your product.
• Small products - Convenient delivery to and from our repairer
is included.
Breakdowns covered
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From the end of your product's first year guarantee, Protect
will cover you against the cost of repairing or replacing your
product in the event of a mechanical or electrical breakdown. If
your product suffers continuous breakdowns we will consider
replacing your product. See "Replacement product" below for
further details.
Accidental damage covered
-------------------------
From the day you receive your product, Protect will cover you
against the cost of repairing or replacing your product should it
suffer accidental damage (such as drops, knocks and spills). See
"Replacement product" below for further details.
Replacement product
-------------------
If we are unable to repair your product, or a repair is
uneconomical, you can choose between a suitable replacement
product or an to the value of a replacement product.
Your policy will then end.
No extra costs - No excess - No fee
-----------------------------------
There are no nasty surprises with Protect. There is nothing
extra to pay, including no excess or fees for any repairs or
replacements provided under this policy.
Covered whilst abroad
---------------------
Protect covers your product when travelling or holidaying
outside of the UK. We will cover you anywhere in the world for a
manufacturer approved repair or we can replace/repair your
product upon your return home. Please note that authorisation is
required from us, either by phone or e-mail, before you get your
product repaired.
Cancel at any time
------------------
Receive a full refund if you cancel within 45 days. If you
cancel after this, a proportional refund will be made depending
on the length of any remaining term.
In the event you cancel your Product order prior to dispatch and
we are able to associate that order with this Policy, we will
automatically cancel this Policy, initiate a full refund and
email you confirmation. If you do not receive confirmation,
please follow the cancellation process as detailed in the Terms
and Conditions.
Insurance contract protection
-----------------------------
Protect is an insurance contract provided by London General
Insurance Company Limited and is covered by the Financial
Services Compensation Scheme. You can call upon the assistance of
the Financial Ombudsman Service in the unlikely event we are
unable to resolve any complaint to your satisfaction.
Please note: this policy excludes
---------------------------------
• Intentional and malicious damage;
• Loss or theft;
• Consumable items, such as batteries and bulbs (that can be
replaced by you);
• Contents of your product, such as data, photos and software;
• Cosmetic damage that does not affect the functionality of your
product.
Important information
---------------------
• Cover starts upon delivery of your product;
• Protect does not cover products purchased for
business/commercial use;
• Please refer to your product information for details about the
manufacturer guarantee;
• The product being insured must be purchased from .co.uk;
• This is optional cover and other insurances, such as home
contents insurance, may cover your product;
• If you choose to purchase Protect, you can only do so on the
same day as your product purchase. Alternative warranties may be
available elsewhere;
• This insurance does not affect your statutory rights;
information about your statutory rights can be obtained through
your local authority Trading Standards Department or Citizens
Advice Bureau;
• For further information please read the Insurance Product
Information Document ( https://m.media-.com/images/G/02/product_insurance/docs/AMWTG/AD/policyInformation.pdf ) and the full Terms and Conditions ( https://m.media-.com/images/G/02/product_insurance/docs/AMWTG/AD/tnc.pdf ).
Queries & complaints
------------------------
If you have any queries, please e-mail us at
enquiries@protect.co.uk or call us on 0303 313 0001.
If you feel that London General Insurance Company Limited or
Services Europe S.à r.l. have not lived up to your expectations
in any way then please e-mail us at complaints@protect.co.uk or
call us on 0303 313 0001.
Local call rates apply. Cost from mobiles may vary.
You may also refer to the European Commission's Online Dispute
Resolution (ODR) service - See section 6 of the Terms and
Conditions ( https://m.media-.com/images/G/02/product_insurance/docs/AMWTG/AD/tnc.pdf ) General Queries and Complaints.
Who provides Protect?
----------------------
The insurance is underwritten by London General Insurance
Company Limited (LGI), part of Assurant Inc.
LGI is an AM Best A- (Excellent) rated insurance company, and a
private company limited by shares and incorporated in England.
Its registered head office is at TWENTY Kingston Road,
Staines-upon-Thames, Surrey TW18 4LG Registered Number 1865673
and it is authorised by the Prudential Regulation Authority and
regulated by the Financial Conduct Authority and Prudential
Regulation Authority FRN 202689.
Your personal details will be used by LGI (‘we’/’us’/’our’) and
our administrators, repairers and service providers for policy
and cls administration and for fraud prevention. We may also
share your details with Services Europe S.à r.l. (ASE) or its
affiliates for the purposes of delivering the benefits under your
policy. A copy of the details held by us about you is available
upon request from us. We may provide by post or email, text or
telephone, administrative information relating to your policy
including expiry/renewal details. For these purposes, your data
may be confidentially and securely transferred outside the EEA.
Please see the full terms and conditions for more information
about how we use your personal details.
ASE, whose registered office is 38 Avenue John F. Kennedy,
L-1855 Luxembourg, is authorised and regulated by the
Commissariat aux Assurances in Luxembourg, as an insurance agency
of the branch office of LGI in Luxembourg. You can check this
registration on the website of the Commissariat aux Assurances at
www.commassu.lu or by calling the Commissariat aux Assurances at
+352 22 69 11 1.
ASE acts as an insurance agent for and on behalf of LGI. You do
not pay a fee for this. ASE receives a commission from LGI which
is a percentage of the insurance premium, with the potential for
an additional payment if certain profit targets are met.