---
product_id: 7979850
title: "Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless: How to Make Customers Love You, Keep Them Coming Back and Tell Everyone They Know"
price: "AED 113"
currency: AED
in_stock: true
reviews_count: 13
url: https://www.desertcart.ae/products/7979850-customer-satisfaction-is-worthless-customer-loyalty-is-priceless-how-to
store_origin: AE
region: United Arab Emirates
---

# Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless: How to Make Customers Love You, Keep Them Coming Back and Tell Everyone They Know

**Price:** AED 113
**Availability:** ✅ In Stock

## Quick Answers

- **What is this?** Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless: How to Make Customers Love You, Keep Them Coming Back and Tell Everyone They Know
- **How much does it cost?** AED 113 with free shipping
- **Is it available?** Yes, in stock and ready to ship
- **Where can I buy it?** [www.desertcart.ae](https://www.desertcart.ae/products/7979850-customer-satisfaction-is-worthless-customer-loyalty-is-priceless-how-to)

## Best For

- Customers looking for quality international products

## Why This Product

- Free international shipping included
- Worldwide delivery with tracking
- 15-day hassle-free returns

## Description

Nationally syndicated columnist and sales trainer, Jeffrey Gitomer shows you how to convert satisfied customers into loyal customers.

Review: A lesson in total business transformation the old-fashioned way! - This book is transformational. Although it may seem old-fashioned to be a human in customer service opportunities nowadays, this book forever sits on the shelves as a true testament to what can stand the test of time. Human to human, kindness, vulnerability, has always earned more money and created greater relationships than satisfaction. We read Jeffery’s book in our Café Mastermind, a mastermind group by Habitude Warrior, and in our book review discussions, we found incredible discussions and takeaways in his principles, including: the armor we wear versus vulnerability as a business strategy, from presentation to connection: the power of personal storytelling, customer loyalty versus satisfaction: where are you aiming?, Creating WOW moments, scarcity versus abundance thinking in business relationships, and the danger of hiding behind the podium. Those are just a few of the amazing takeaways and topics I learned and gained from this amazing book. As a reader and a fan, I highly recommend Jeffrey Gitomer’s book on Customer Loyalty —it’s priceless. No better principle to learn in the modern-day world than this one. Do yourself and your business a favor and make this an annual required read for every department and I believe you’ll find incredible results in your company and business. ~ Jon Kovach Jr. Bestselling Author, Mastermind Leader, Accountability Coach
Review: It's too bad more businesses haven't read this. - If my book was kidnapped and held in Afganistan for 10,000 bucks ransom, if it was the only copy left in the world, I'd rescue it. By chapter 5, I had saved a huge sale from going sour. This book has done some amazing things for my company's sales. Not just the book, but some effort on my part. Very little effort. The principles in this book are so easy to put into immediate action, you'll wonder why you haven't thought about this stuff already. Even if you've stayed in Ritz Carltons and shopped in upscale stores, you'll never completely learn what makes it all come together. This book sheds some light on service. This book was extremely enjoyable to read, but the real enjoyment comes after youre done reading and you put this stuff into action. Seeing the smiles on customers faces, hearing their amazement on the phone when you just try a little harder. Spend just a few minutes extra. The things in this book cost little or no money, and even if they do cost money, you'll want to do them anyway. Performing the principles in this book has become a hobby. It's fun, it changes the way you look at work. At times I want to screw up orders, just to fix them! I can't beleive the attitude overhaul I've gained from this book. I've bought this book for all the business owners in my family and now we all get together and try to blow each other away by how we are creating memorable service. You'll want to knock their socks off, even if you have no desire to do it before you read this book, you will after, or even half way though.

## Technical Specifications

| Specification | Value |
|---------------|-------|
| Best Sellers Rank | #582,611 in Books ( See Top 100 in Books ) #348 in Customer Relations (Books) #13,428 in Business Management & Leadership (Books) |
| Customer Reviews | 4.4 out of 5 stars 351 Reviews |

## Images

![Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless: How to Make Customers Love You, Keep Them Coming Back and Tell Everyone They Know - Image 1](https://m.media-amazon.com/images/I/91wY5KzbosL.jpg)

## Customer Reviews

### ⭐⭐⭐⭐⭐ A lesson in total business transformation the old-fashioned way!
*by J***. on May 1, 2025*

This book is transformational. Although it may seem old-fashioned to be a human in customer service opportunities nowadays, this book forever sits on the shelves as a true testament to what can stand the test of time. Human to human, kindness, vulnerability, has always earned more money and created greater relationships than satisfaction. We read Jeffery’s book in our Café Mastermind, a mastermind group by Habitude Warrior, and in our book review discussions, we found incredible discussions and takeaways in his principles, including: the armor we wear versus vulnerability as a business strategy, from presentation to connection: the power of personal storytelling, customer loyalty versus satisfaction: where are you aiming?, Creating WOW moments, scarcity versus abundance thinking in business relationships, and the danger of hiding behind the podium. Those are just a few of the amazing takeaways and topics I learned and gained from this amazing book. As a reader and a fan, I highly recommend Jeffrey Gitomer’s book on Customer Loyalty —it’s priceless. No better principle to learn in the modern-day world than this one. Do yourself and your business a favor and make this an annual required read for every department and I believe you’ll find incredible results in your company and business. ~ Jon Kovach Jr. Bestselling Author, Mastermind Leader, Accountability Coach

### ⭐⭐⭐⭐⭐ It's too bad more businesses haven't read this.
*by T***. on February 7, 2002*

If my book was kidnapped and held in Afganistan for 10,000 bucks ransom, if it was the only copy left in the world, I'd rescue it. By chapter 5, I had saved a huge sale from going sour. This book has done some amazing things for my company's sales. Not just the book, but some effort on my part. Very little effort. The principles in this book are so easy to put into immediate action, you'll wonder why you haven't thought about this stuff already. Even if you've stayed in Ritz Carltons and shopped in upscale stores, you'll never completely learn what makes it all come together. This book sheds some light on service. This book was extremely enjoyable to read, but the real enjoyment comes after youre done reading and you put this stuff into action. Seeing the smiles on customers faces, hearing their amazement on the phone when you just try a little harder. Spend just a few minutes extra. The things in this book cost little or no money, and even if they do cost money, you'll want to do them anyway. Performing the principles in this book has become a hobby. It's fun, it changes the way you look at work. At times I want to screw up orders, just to fix them! I can't beleive the attitude overhaul I've gained from this book. I've bought this book for all the business owners in my family and now we all get together and try to blow each other away by how we are creating memorable service. You'll want to knock their socks off, even if you have no desire to do it before you read this book, you will after, or even half way though.

### ⭐⭐⭐⭐ Interesting Read
*by C***I on May 11, 2008*

This book takes what we apply at Ormond Computer Company and brings it to the next level of Customer Service. The book entices you take a hard look at how you and your company approach the current service level and tempts you to re-analyze where you want your company to be in the eyes of your clients. It is a relatively easy read and very humerous at times while keeping the subject matter serious...it will make you think about your approach to customer service.

## Frequently Bought Together

- Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless: How to Make Customers Love You, Keep Them Coming Back and Tell Everyone They Know
- The Magic of Thinking Big: The True Secret of Success
- Third Circle Theory: Purpose Through Observation

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*Product available on Desertcart United Arab Emirates*
*Store origin: AE*
*Last updated: 2026-10-10*