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Hardwiring Excellence: Purpose, Worthwhile Work, Making a Difference
from USA
to UAE
in 9-15 days
At your doorstep by Apr 16  to Apr 26 with standard delivery

Description

    • Imported from USA.

    A 'textbook with passion', Hardwiring Excellence offers a road map and practical how-to guide for creating and
    sustaining a culture of service and operational excellence. In this book, author Quint Studer, founder of Studer Group,
    draws on his personal experience as a former hospital executive who led two organizations to the top 1% in patient
    satisfaction and his experience coaching hundreds of healthcare organizations since.

    Studer, a nationally acclaimed educator, coach, and thought leader in healthcare today, is a master storyteller, mixing
    'chicken soup style' stories with personal insight, simple tools, and in-depth recommendations on how good organizations
    can become great ones.

    Based on Studer Group's Nine Principles SM, Quint Studer shows how to retain more employees; ensure better customer
    service; build strong leadership, align organizational values, goals, and results; increase communication; reward and
    recognize individual success while also requiring accountability; and move operational performance for better
    financials, market share, and growth.

    At the core of the journey, he says, is a sense of purpose, worthwhile work and making a difference. When organizations
    learn how to harness this passion in their employees, they create a success spiral with ever increasing momentum.

    In fact, Richard L. Clarke, FHFMA, President and CEO of Healthcare Financial Management Association says, "Quint
    Studer's Nine Principles of service and operational excellence provide the missing link between people power and strong
    financials. It's about courageous leadership."

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