TRX Go Suspension Trainer - for the Travel Focused Professional or any Fitness Journey, Training Club App

Good all round training product

Fantastic for inside and out training

😊👍👍👍

Some of the items didn't match the description. I sent a message about it over a week ago and not heard anything back.

This was delivered without the wall-mount as advertised. The ‘answer’ was to return the whole package for replacement. Unfortunately this doesn’t work, as it was a gift that has been given and used. I just want the wall mount sending. Having no joy so far!

I was influenced by two reviews when trying to decide what suspension training system to buy. One review pointed out that the TRX Go, although the straps are thinner, could easily bear an adult male’s full weight and therefore I could go for the cheaper of the TRX belts without fear of loss of quality. The second review discussed why one should pay so much for the TRX offering, which is really just a simple set of straps. It argued that the reason why it was worth it was that paying the hundred pounds/euros/dollars required gave access to the videos on the website I bought into both arguments and shelled out £103 (including postage) for the TRX Go.What arrives is indeed a simple set of straps and a square shape cushion-like wedge to anchor the straps to a closed door.What could go wrong is the cushioned handles, the cast iron metal links (which are a bit like the carabiner clamps used in climbing) and one or two connections where stitching needs to be strong enough. Any of these could fail as you put your weight on it. The advice from the review was correct: the TRX Go is fine and the quality of the material is good enough. You don’t need to pay for the more expensive options unless you are interested in alternative anchoring methods. (Not sure what those would be.) I should add that the quality is fine but there is no ‘wow !’ factor, no sense that this is really high quality exercise material.OK, so far so good: it is definitely overpriced for what it is, but if the second review comment is also correct and the website is helpful, then maybe my £103 for a simple set of straps has been worth it?This is where it starts to get interesting (in a very boring sort of way): Set into the box of the TRX Go is a card with a serial number. The number is printed in pixilated form which makes the numbers hard to read. Strange. I typed it in on the website access point and was immediately taken to another page where I was told it had gone wrong and asked to fill in a form to get help. The form asked for additional personal details, so rather than fill it in I went back to the previous page and subsequently typed in a number of possible alternative serial numbers to take into account that the numbers were pixilated and I might be reading a three for an eight and so on. Nothing worked. Furthermore - a little suspiciously - after you type in the serial number, there is absolutely no processing time at all, not even a noticeable millisecond. The web page takes you immediately to the page with the form on it for you to fill out.Why do I find that odd: because the form you have to fill out looks for additional information in addition to what you provided when you bought the TRX. Notably, it wants your phone number. It doesn’t use your phone number thereafter. There is no text-based communication or no phone back. They just want your phone number with no explanation that I could see and they won’t help you with your failing serial number unless you give it to them. So I did…with a feeling that I was being data-mined.In addition, they won’t let you use the serial number any more to identify yourself, but require you to type in another registration number which is hidden on the strap itself. Not too hard to find, but why? Again it suggests that the serial number was not really what it purported to be.I will cut a long story short. Filling in the form also did not work and I had a subsequent series of email contacts over days with their help service (all very polite), telling me the problem was fixed and claiming to give me access, not through the original serial number portal but through a new link, which also didn’t work a couple of times.A couple of weeks later, I finally got to the punchline which was access to a page which wanted me to consent to joining up to their fitness club at $5.99 per month. If I did not consent, I couldn’t get access to the online material at all. I checked with their helpline: yes I had to consent to get any access, even though this was access to on line material which I had got a clear indication from the website (and other reviews) that I would get access to by paying the exorbitant price of £103 for a set of straps. Was there small print on the Amazon sales page telling me I would also have to sign up to their health club; I don’t know, I have not gone back to check, but I don’t really care. There is a limit to how much small print I should have to read.This is the classic online hard sell tactic: get them to sign up to regular credit card deductions and put the onus on them to withdraw later after the 90 day free trial and many won't, for whatever reason. It is a very undesirable sales practice, often reinforced by making it difficult to cancel the credit card instruction.Of course I don’t know how difficult or easy TRX make it to cancel, but that is not the point. I should not have to take that gamble. I paid my £103, I should get access for the 90 days without having to take the risk on their sales culture involved in accepting now to pay later. A company that believes in its product doesn’t need to sell this way.I had set out to buy a set of straps and these guys drag me into their sales pitch and gimmicks to get me to buy into an on-line training commitment as part of the package. Im still getting their promotional emails. And they are doing it with a bad record (with me) of managing online log in.I declined to go further. I had lost my trust in this lot.My advice? You can get other suspension training straps for under £30. Read the reviews online, buy a cheaper one and use the online training videos for suspension straps that are freely available. If the straps you buy turn out to break or bend or have uncomfortable handles, then go back to these guys …all you will have lost is £30. It’s a better strategy than over-investing at the outset as TRX want you to do and which they then use to drag you into further expenditure.If you do want to subscribe to an on-line exercise support service, do your shopping for that first as a separate shopping exercise, before buying these guy’s expensive offering. They want you to pay as much per month as an online streaming service. I have no idea how good their offering is because I wasn’t shopping for online trainer support. If I am shopping for that, I will shop for that. What I really don’t appreciate is being funnelled and managed into purchases I didn’t seek. If I am shopping for suspension straps, thats what I want to shop for.Not a pleasant consumer experience!

Worthy !