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Publisher's Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any online entitlements included with the product. The definitive, fully up-to-date guide to continuous improvement in the workplace "An updated version of a classic book that shares a wealth of new healthcare examples and case studies from around the world. The methods in this book will help you improve quality and safety, reduce waiting times, and improve the long-term financial position of your organization. Highly recommended!" --Mark Graban, author of Lean Hospitals and coauthor of Healthcare Kaizen "Every business faces the iron triangle of quality, cost, and delivery. Conventional thinking claims you cannot have all three. Not only does Mr. Imai turn that thinking on its head, but he shows you exactly how to do it." -- Matthew E. May, author of The Elegant Solution and The Laws of Subtraction "Masaaki Imai has done it again. The second edition of his famous book not only describes all the tools necessary for any type of business to implement a lean strategy but also includes a large number of excellent case studies." -- Art Byrne, author of The Lean Turnaround Written by Masaaki Imai, pioneer of modern business operational excellence and founder of the Kaizen Institute, Gemba Kaizen , Second Edition is an in-depth revision of this renowned, bestselling work. The book reveals how to implement cost-effective, incremental improvements in your most critical business processes. Global case studies from a wide range of industries demonstrate how gemba kaizen has been successfully used to: Maximize capacity and reduce inventory at Unga Limited, one of Kenya's largest flour-milling operations Change the IT culture at Achmea, a large European insurance firm Exceed customer expectations at Walt Disney World in the United States Improve quality at Inoue Hospital in Japan Transform retail processes at Sonae MC, Portugal's largest employer Practice daily kaizen at Tork Ledervin, a weaving plant in Brazil Stamp out muda at Sunclipse, an industrial packaging distributor in the United States Manage quality improvement by total workforce involvement at Xuji Group Corporation, an electrical manufacturer in China Implement gemba kaizen at many other companies worldwide To thrive in today's competitive global economy, organizations need to operate more effectively and profitably than ever before. Developing problem solvers, increasing productivity, improving quality, and reducing waste are essential success factors. Proven strategies for achieving these goals are included in this pioneering guide. This comprehensive resource offers detailed coverage of important gemba kaizen topics, including: Quality, cost, and delivery in the gemba The five steps of workplace organization Identifying and eliminating muda--any non-value-adding activity Visual management Supervisors' roles in the lean workplace Gemba managers' roles and accountability in sustaining high performance Just-in-time and total flow management The CEO’s role in leading a kaizen culture The methods presented in Gemba Kaizen , Second Edition reveal that when management focuses on implementing kaizen (incremental, continuous improvement) in the gemba (the worksite) unique opportunities can be discovered for increasing the success and profitability of any organization. Review: Should be required reading for anyone in manufacturing business - The book focuses on the process, refining the process and applying definition to the whole idea of constant improvement. Not a sexy title about innovation and discovery but a wonderful volume about how to do things well, using common sense and proven techniques. Anyone in a manufacturing business, including sales, customer service and hourly workers will benefit if the precepts are followed. I refer to Gemba Kaizen almost every day for my job in sales. It is indispensable for problem solving, project management, matrix management and overall quality improvement. This volume coupled with QFD will totally run a manufacturing company and do it on a world class level. Review: Excellent learning book! - This book explains most of the concepts in a very simple way. There are maybe a little too many references, although some of them are really excellent are good learning examples. Excellent book nevertheless!




| Best Sellers Rank | #92,248 in Books ( See Top 100 in Books ) #11 in Quality Control (Books) #26 in Production & Operations #492 in Business Management (Books) |
| Customer Reviews | 4.6 out of 5 stars 386 Reviews |
R**Z
Should be required reading for anyone in manufacturing business
The book focuses on the process, refining the process and applying definition to the whole idea of constant improvement. Not a sexy title about innovation and discovery but a wonderful volume about how to do things well, using common sense and proven techniques. Anyone in a manufacturing business, including sales, customer service and hourly workers will benefit if the precepts are followed. I refer to Gemba Kaizen almost every day for my job in sales. It is indispensable for problem solving, project management, matrix management and overall quality improvement. This volume coupled with QFD will totally run a manufacturing company and do it on a world class level.
P**A
Excellent learning book!
This book explains most of the concepts in a very simple way. There are maybe a little too many references, although some of them are really excellent are good learning examples. Excellent book nevertheless!
Y**I
A worthwile read for everybody dealing with the practical implementations of Kaizen.
A very good concretisation of the theses put forth in the first book. Maybe it is a bit too redundant at times, or too heavy on schematics, but I am sure a lot of people will appreciate especially this redundancy and imagery, so it is rather my personal taste, not a shortcoming of the book. Kaizen is still as modern as 20 years ago, and has never fully arrived in the West. There is still a lot to be done.
J**F
Probably best book on quality, easy read.
Good easy read yet educational. So much so I bought 8 for my quality team and gave to them. If you want someone to learn QA this is the book to get.
D**S
Greaatttttt book
Awesome read!!!!!!
L**S
A must read book
This is a "must read book" for all lean practicioners and for every profesional that wants to lear about Lean Manufacturing. Clear ideas and facts that will help to improve the gemba This is a book that every Industrial Engineering student need to read in the classroom prior to start his profesional work in a plant or office Luis Rosales Master Black Belt Delta Apparel LLC
S**N
Theory and Use Cases about Continual Improvement
This book’s interesting title spawns from the Japanese language, which serves as the nomenclature for the essential concepts conveyed in this text. This book communicates the concept of management which grew out of Japan, was popularized in the 1980s, and served as the philosophy for companies like Toyota. Management texts like this and Deming’s famous fourteen points taught and continue to teach the international business community about running better businesses. The philosophy of this work is simple. Instead of focusing on goal-achievement (as many in the West have), workers should focus on continual improvement (the kaizen) of their work practices (the gemba). Each day, they should try to eliminate some wasted energy or product from their work (the muda). I find this philosophy more congruent with my understanding of my work in the sciences and in research. It facilitates open-ended work instead of predefined (and often constricting) goals. Although the concepts are commonplace in leading American businesses today, the nomenclature was introduced to me from a group at the University of Alabama at Birmingham who use it to manage their medical center. After 200 pages of theory, this book also contains about 200 additional pages of use cases where these concepts are applied to many businesses in many different situations across many continents. It is relevant to areas as disperse as manufacturing, medical practice, and software development.
C**Z
Hardbound
Very satisfied
A**N
A must read for CEO who thinks of transforming the business !
The best book for understanding the role of management layers in a lean company .. The book includes a lot of examples and case studies that makes the new-to-lean believes that lean transformation is possible and worths trying. .. The benefits are huge ! At the top of all interesting topics the book covers, is the rule of top management / CEO in making lean transformation happen which without it lean is doomed to fail !
A**N
Libro de gran contenido
El libro es de buena calidad y es necesario para los que buscamos la certificación en lean manofacturing
J**E
Book is helpful for organising the workplace
The book is very helpful for entrepreneurs having a work place
R**O
Only book you will need for Kaizen
The fact that this book was released in 1997 and they have been able to only release this second edition shows the commitment on Masaaki Imai to "not send rejects or defects to the next process in line" because the book is almost perfect...and it will continue improving ;-)
J**)
Der Wesen von Kaizen am Arbeitsplatz gut dargestellt
Gemba ist der Ort, an dem etwas passiert, wo gearbeitet wird. Der Autor beschreibt in diesem Buch, wie kontinuierliche Verbesserung verschiedenen Firmen geholfen hat. Zu Anfang stellt er noch einmal klar, dass es keine Verbesserung gibt, wenn man (besonders als Führungskraft) nicht ständig am Gemba ist und sich ansieht, was wirklich passiert. Zu leicht trifft man in Besprechungshinterzimmern irrelevante Entscheidungen. Was ich im Detail interessant fand, ist wie ein Kaizen-Ereignis vorbereitet wird. Der zweite Teil des Buches enthält viele Beispiele mit konkreten Zahlen aus verschiedenen Branchen. Nach dem Lesen kann sich also keiner rausreden nach dem Motto Kaizen wäre nur etwas für produzierende Betriebe. Nein, Kaizen am Gembe betrifft alle Firmen.
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