G P Putnam s Sons
Imported from USA
Who Moved My Cheese? showed readers how to adapt to change. Fish! helped raise flagging morale. Execution guided readers
to overcome the inability to get things done.
QBQ! The Question Behind the Question, already a phenomenon in its self-published edition, addresses the most important
issue in business and society today: personal accountability.
The lack of personal accountability has resulted in an epidemic of blame, complaining, and procrastination. No
organization-or individual-can achieve goals, compete in the marketplace, fulfill a vision, or develop people and teams
without personal accountability.
The solution involves an entirely new approach. We can no longer ask, "Who dropped the ball?" "Why can't they do their
work properly?" or "Why do we have to go through all these changes?" Instead, every individual has to ask the question
behind the question: "How can I improve this situation?" "What can I contribute?" or "How can I make a difference?"
Succinct, insightful, and practical, QBQ! The Question Behind the Question provides a method for putting personal
accountability into daily action, which can bring astonishing results: problems get solved, barriers come down, service
improves, teamwork grows, and people adapt to change.