Amazon Best Books of the Month, December 2009: With a title like The Checklist Manifesto, it would be natural to expect
that Atul Gawande is bent on revolutionizing that most loved-hated activity of workers the world over: the to-do list.
But it's not the list itself he wants to change; there are no programmatic steps or tables here to help you reshuffle
daily tasks. What you'll find instead is a remarkably liberating and persuasive inquiry into what it takes to work
successfully and with a personal sense of satisfaction. The first thing you'll realize is that it takes more than just
one person to do a job well. This is a toppling revelation made all the more powerful by Gawande's skillful blend of
anecdote and practical wisdom as he profiles his own experience as a surgeon and seeks out a wide range of other
professions to show that a team is only as strong as its checklist--by his definition, a way of organizing that empowers
people at all levels to put their best knowledge to use, communicate at crucial points, and get things done. Like no
other book before it, The Checklist Manifesto is at once a restorative call to action and a welcome voice of reason.
Amazon Exclusive: Malcolm Gladwell Reviews The Checklist Manifesto
Malcolm Gladwell was named one of TIME magazine's 100 Most Influential People of 2005. He is most recently the author of
What the Dog Saw (a collection of his writing from The New Yorker) as well as the New York Times bestsellers Outliers,
The Tipping Point, and Blink. Read his exclusive Amazon guest review of The Checklist Manifesto:
Over the past decade, through his writing in The New Yorker magazine and his books Complications and Better, Atul
Gawande has made a name for himself as a writer of exquisitely crafted meditations on the problems and challenges of
modern medicine. His latest book, The Checklist Manifesto, begins on familiar ground, with his experiences as a
surgeon. But before long it becomes clear that he is really interested in a problem that afflicts virtually every
aspect of the modern world--and that is how professionals deal with the increasing complexity of their
responsibilities. It has been years since I read a book so powerful and so thought-provoking.
Gawande begins by making a distinction between errors of ignorance (mistakes we make because we don't know enough), and
errors of ineptitude (mistakes we made because we don’t make proper use of what we know). Failure in the modern world,
he writes, is really about the second of these errors, and he walks us through a series of examples from medicine
showing how the routine tasks of surgeons have now become so incredibly complicated that mistakes of one kind or another
are virtually inevitable: it's just too easy for an otherwise competent doctor to miss a step, or forget to ask a key
question or, in the stress and pressure of the moment, to fail to plan properly for every eventuality. Gawande then
visits with pilots and the people who build skyscrapers and comes back with a solution. Experts need
checklists--literally--written guides that walk them through the key steps in any complex procedure. In the last
section of the book, Gawande shows how his research team has taken this idea, developed a safe surgery checklist, and
applied it around the world, with staggering success.
The danger, in a review as short as this, is that it makes Gawande’s book seem narrow in focus or prosaic in its
conclusions. It is neither. Gawande is a gorgeous writer and storyteller, and the aims of this book are ambitious.
Gawande thinks that the modern world requires us to revisit what we mean by expertise: that experts need help, and that
progress depends on experts having the humility to concede that they need help. --Malcolm Gladwell