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Jaw UP2 <\n><\b> Steps<\n> If the steps above were unable to resolve the issues with your band, we suggest the following actions: <\br>Soft Reset<\br> <\br>Performing a soft reset of your band can help resolve many issues, without deleting any of your stored data: <\br> 1. <\br>Attach your band to the included charging cable, by aligning the magnetic pins on the charging cable with the charging ports on the band. <\br> 2. <\br>With the band attached, plug the charging cable into a powered USB port. <\br> 3. <\br>Wait until the three status lights on your band begin to cycle, then remove the charging cable from the USB port. <\br> 4. <\br>Quickly plug the charging cable back into the powered USB port within 5 seconds. <\br> 5. <\br>All three status lights should flash in unison, slowly at first, then accelerating rapidly, until all three status lights remain solidly lit for 1 second. This light pattern takes about 4–5 seconds to complete. <\br> 6. <\br>Once all three status lights begin to cycle, the soft reset is complete. <\br> Secondary Reset If the issues with your band aren't resolved after performing a soft reset, please attempt a secondary reset: 1. <\br>Connect your band to the USB charging cable. <\br> 2. <\br>Locate the small button on the side of the charging cable. <\br> 3. <\br>Use a paperclip to press and hold the button for 3 seconds. <\br> 4. <\br>Release the button then quickly plug the charging cable into a powered USB port. <\br> 5. <\br>The display icons on your band should flash. <\br> 6. <\br>Leave your band connected until fully charged, then remove it from the charging cable. <\br> 7.<\br>Sync your band with the UP App to complete the secondary reset. <\br>In addition to an active Internet connection, the Bluetooth feature on your mobile device must be turned on for your tracker to sync with the UP App. Confirm Bluetooth is enabled via the Settings menu of your iOS or Android device.