Question 1

Why don't you offer multipacks that are all the same color?

Accepted Answer

Hi there,

Thanks for asking! We wanted to provide our customers with both white and black Tile colors in our pre-packaged Tile packs (2-pack and 4-pack).

It would be great to provide the option for our customers to purchase Tile packs that came in the same color rather than different colors. We're always looking for ways that we can improve Tile products and services, and we greatly appreciate your input. We’ll be sure to pass along your feedback for our marketing team to consider!

Thank you for your support in Tile.

All the best,
MM

Question 2

Is there a subscription fee?

Accepted Answer

Hello there,

Great question! Whenever you purchase a Tile, it comes with access to the free Tile app and Tile’s core finding features - ringing your items, ringing your phone, seeing your item’s last known location in the app, and using the Tile Network to help you find your lost items. No additional fees are required!

However, we've also provided options for our customers to sign up for a paid subscription to Tile Premium. We've identified a few additional features as Premium features to enhance your Tile experiences such as a 30-day location, extended warranty, and free battery replacements. However, rest assured that Tile's core finding features remain completely free.

To learn what makes Tile Premium even more beneficial, please visit the Tile App website's help center and search "Premium and Premium Protect."

Thank you for your support.

All the best,
MM

Question 3

What type of battery does this use?

Accepted Answer

Hello there,
 
Great question! The Tile Pro (2022) and other Tile Pro models (2020 and 2018) use a CR-2032 type battery. For more information, please visit the Tile App website's help center and search "Replace a Battery." You may also search "Tile Models" to learn more about our latest Tile models specifications.
 
Thank you for your support in Tile!
 
All the best,
MM

Question 4

Can I connect a tile to more than one phone?

Accepted Answer

I don’t think so because when you are trying to locate is phone it will give you the exact location for just one. I think you need 2 tiles

ASIN	B09B2Y77T8
Antenna Location	keys, wallets, bags
Are Batteries Included	Yes
Are Batteries Included?	Yes
Battery Average Life	12 Months
Best Sellers Rank	#51,245 in Electronics ( See Top 100 in Electronics ) #38 in Item Finders
Box Contents	1 x Tile Pro, Black, 1 x Tile Slim, Black
Brand	Tile
Brand Name	Tile
Compatible Devices	Alexa, Google
Control Method	App
Country of Origin	USA
Customer Reviews	4.2 out of 5 stars 6,984 Reviews
Enclosure Material	Plastic
Importer Contact Information	salesoperations_tile@life360.com
Item Dimensions L x W x Thickness	8.5L x 0.2W x 5.4Th Centimeters
Item Type Name	Item Tracker
Item Weight Unit of Measure	29.6 Grams
Manufacturer	TILGE, salesoperations_tile@life360.com
Manufacturer Contact Information	salesoperations_tile@life360.com
Manufacturer Part Number	RE-48002
Material	Plastic
Model Number	RE-48002
Network Connectivity Technology	Bluetooth
Number of Batteries	1 Lithium Metal batteries required. (included)
Packer Contact Information	salesoperations_tile@life360.com
Product Dimensions	8.5L x 0.2W x 5.4Th Centimeters
Range	Tile PRO: up to 400ft / 120m, Tile Slim: up to 250ft / 76m
UPC	819039022910
Unit Count	2 Count
Warranty Description	No Warranty

Tile Pro (2022)

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