Question 1

I used the XIM Matrix for the first time, but I can't connect to the Manager application. What should I do?

Accepted Answer

1.The XIM MATRIX and XIM MATRIX Manager must be the same version. 2.Make sure that Bluetooth permission is enabled on the device you are using with the Manager app. (Some PCs may need to purchase a separate Bluetooth receiver.)

Question 2

I want to update the XIM Matrix firmware, but my PC can't recognize it. What should I do?

Accepted Answer

If you are having trouble upgrading the firmware on your PC, try the following troubleshooting steps 1.Restart your PC. 2.Try a different USB port on your PC. 3.Try a different USB cable. 4.Boot in safe mode. 5.Try a different PC.

Question 3

The beta app is full and I cannot install it.

Accepted Answer

Beta builds are optional - the public release always works. iOS beta slots are capped by Apple and fill up quickly, and XIM cannot remove testers. Use the public release, or run Manager on Android or a PC.

Question 4

It will not connect to my PS5. What should I check?

Accepted Answer

Connect your PS5 via LAN, Disable any PIN on your PSN account, disable auto-login, confirm Settings/Network shows Wired, and fully restart your PS5. XIM and PS5 do not have to share a router, but it is recommended.

Question 5

Is there a subscription or any paid feature?

Accepted Answer

No. XIM is completely free to use - no in-app purchases, no subscriptions, no paid unlocks. Firmware, app updates, new game support, Config Cloud and technical support are all free, permanently.

Question 6

Why am I experiencing input lag or disconnects on my PS5?

Accepted Answer

For PS5 gaming, XIM Matrix utilizes the Remote Play protocol. For the best experience, a wired Ethernet connection is mandatory for both your console and the XIM Matrix. Using Wi-Fi can lead to latency and reliability issues.

Question 7

My XIM is flashing red. Is it broken?

Accepted Answer

Usually not. Red and yellow blinking is a power fault: a connected USB device drew too much power and XIM shut its ports down to protect itself. Fully charge rechargeable devices and avoid LED-heavy keyboards.

Question 8

Will this get my account banned?

Accepted Answer

XIM Matrix is designed to mimic controller inputs. However, we recommend checking your specific game's community guidelines. We provide the tool; how you configure Smart Actions is up to the user's discretion.

Question 9

My Razer/high-end mouse isn't working properly. Is the adapter broken?

Accepted Answer

High-performance mice with bright RGB lighting consume significant power.If the XIM Matrix doesn't receive enough power from the console port,it may disconnect.We recommend turning off the mouse RGB or using an external powered USB hub for stability.

Question 10

Why does the XIM Matrix Manager App crash or disconnect whenever my phone screen turns off?

Accepted Answer

This is not a hardware defect. It is a common behavior of smartphone operating systems (both Android and iOS) called "Battery Optimization" or "Power Saving Mode."

Question 11

Is XIM MATRIX compatible with third-party scripts? Does it support Cronus Zen scripts?

Accepted Answer

No. XIM MATRIX is NOT compatible with Cronus Zen, ReWASD, or any third-party scripting tools.XIM MATRIX uses its own built-in Smart Actions system for input automation, configured entirely through the XIM Manager App.

Question 12

Someone is selling me a Config. Is that official?

Accepted Answer

No. Config sellers are not affiliated with XIM, and some use the XIM name to look official. You never need to pay for a Config. Hundreds of free community Configs are at configs.xim.tech.

Question 13

Why won't the XIM Manager App connect to my XIM MATRIX?

Accepted Answer

Common solutions for App connection issues 1. Ensure Bluetooth LE is enabled on your phone/PC (standard Bluetooth is not sufficient) 2. Confirm your device OS: iOS 13+, Android 6+, or Windows 10 x64+ required

Question 14

Why won't the XIM Manager App connect to my XIM MATRIX?

Accepted Answer

3. Update the XIM Manager App to the latest version 4. Restart both the app and the XIM MATRIX device 5. Look for the cyan flashing LED on XIM MATRIX — this indicates it is ready to pair For detailed steps, visit guide.xim.tech

Question 15

The app will not connect over Bluetooth.Why?

Accepted Answer

Bluetooth LE is required and pairing must happen inside the app, not your phone's Bluetooth settings. Press the button on XIM to pair. On a desktop PC using onboard Bluetooth, connect the external antenna.

ASIN	B0CCRX5NT7
Additional Features	Wireless
Best Sellers Rank	#615 in Video Games ( See Top 100 in Video Games ) #31 in PlayStation 4 Accessories #38 in Xbox Series X & S Accessories #171 in PC Accessories
Brand Name	Mcbazel
Button Quantity	1
Color	Black
Compatible Devices	PC, Playstation 4, Playstation 5, Xbox One
Compatible Video Game Console Models	Microsoft Xbox One, Microsoft Xbox One S, Microsoft Xbox One X, Microsoft Xbox SERIES S, Microsoft Xbox SERIES X, Sony PlayStation 4, Sony PlayStation 5
Connectivity Technology	USB
Controller Type	Keyboard
Customer Reviews	4.2 4.2 out of 5 stars (1,575)
Hardware Platform	PC
Included Components	Converter
Item Dimensions	4.49 x 4.49 x 1.5 inches
Item Weight	0.1 kg
Manufacturer	XIM
Manufacturer Part Number	uni-010269
Model Name	XIM MATRIX
Model Number	MX-010269
Package Quantity	1
Power Source	Battery Powered
Unit Count	1 Count
Warranty Description	1 year

XIM Matrix Multi-Input Adapter Converter for Xbox Series X/S, PS5, Xbox One, PS4, PC

Description

Specifications

Common Questions